frequently asked questions.

MDLIVE is a telehealth platform that connects you with board-certified doctors, licensed therapists, and board-certified psychiatrists via phone or video. We offer Urgent Care, Primary Care, Mental Health, and Dermatology services — available 24/7/365 from wherever you are in the U.S. and Puerto Rico.

MDLIVE is designed for non-emergency medical and mental health conditions. For life-threatening emergencies such as chest pain, difficulty breathing, severe bleeding, or signs of stroke, please call 911 or go to your nearest emergency room immediately. MDLIVE treats 80+ non-emergency urgent care conditions, manages chronic conditions through primary care, and provides therapy and psychiatry for mental health needs.

Creating an account is free and takes just a few minutes. Visit mdlnext.mdlive.com/create-account or click "Create my account" in the top navigation. You'll complete three steps: 1. Create your account (email, password, date of birth) 2. Complete your profile (personal and health information) 3. Check your coverage (insurance or employer verification)

Without insurance, MDLIVE offers transparent self-pay pricing: • Urgent Care: up to $89 per visit • Therapy (Initial): up to $179; follow-up: $140 • Psychiatry (Initial): up to $299; follow-up: $159 • Dermatology: up to $95 per consultation Your exact price is always shown upfront before you book.

MDLIVE works with many major insurance plans, including Cigna, Humana, BlueCross BlueShield, Aetna, and more. More than 60 million people have MDLIVE as part of their health insurance benefit. To verify your coverage, create a free account and complete the "Check Coverage" step.

Yes. MDLIVE doctors can prescribe medication when clinically appropriate. Prescriptions are sent directly to your pharmacy of choice. However, MDLIVE providers cannot prescribe controlled substances (narcotics, stimulants, or anxiolytics).

You can add dependents (children or other family members) to your account after signing in. Navigate to Account Settings > Dependents and click "Add dependent." You'll need to provide the dependent's name, date of birth, relationship, and gender.

On the sign-in page at mdlnext.mdlive.com/sign-in, click "Forgot username or password" below the Continue button. Enter your registered email address and we'll send you a password reset link.

Mental health appointments are scheduled based on provider availability. Evening and weekend appointments are available to fit your schedule. For therapy, you can often get an appointment within a few days.

MDLIVE Dermatology uses an asynchronous model: 1. Answer clinical questions about your skin condition online 2. Upload clear photos of the affected area 3. A board-certified dermatologist reviews your case within 24–72 hours (typically 24 hours) 4. Your treatment plan and prescription (if needed) are sent to you 5. 30-day follow-up messaging included at no extra cost

For video visits, you'll need a device with a camera and microphone, a stable internet connection, and a modern web browser. For mobile access, download the MDLIVE app from the Apple App Store or Google Play Store.

Yes. MDLIVE is fully HIPAA-compliant. Your health information is encrypted and securely stored. MDLIVE is accredited by the American Telemedicine Association (ATA) and holds two NCQA certifications.

Cancellation fees apply in certain situations: • Mental Health appointments: $50 fee if cancelled within 24 hours • Wellness visits: $25 fee if cancelled within 24 hours • Routine Care: $25 fee if cancelled within 2 hours Fees are waived for Medicaid/Medicare members.